Return, Refund & Cancellation Policy

Kanistha – The Soul of Fashions

Effective Date: 01-Dec-2026

This Return, Refund & Cancellation Policy applies to all purchases made through the website, Instagram, WhatsApp, or any other sales channel operated by Kanistha – The Soul of Fashions (“Kanistha”, “we”, “our”, “us”).

By placing an order, you agree to the terms outlined below.

1. Order Cancellation

a. Cancellation by Customer

• Orders can be cancelled only before the order is shipped.

• Once the order is shipped, cancellation requests will not be accepted.

• To cancel an order, contact us immediately at kanisthaboutique@gmail.com or via WhatsApp.

b. Cancellation by Kanistha

We reserve the right to cancel orders due to:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Payment failure

In such cases, a full refund will be initiated.

2. Returns Policy

We accept returns only under the following conditions:

Eligible for Return

• Received a damaged product

• Received a defective product

• Received a wrong product

Not Eligible for Return

• Size or fit issues

• Color variation due to lighting or screen resolution

• Change of mind after delivery

• Used, washed, altered, or worn items

• Products without original tags or packaging

3. Return Request Process

• Return requests must be raised within 48 hours of delivery.

• Customers must share clear images or videos of the product showing the issue.

• Requests must be sent via:

  • Email: kanisthaboutique@gmail.com

  • WhatsApp or Instagram DM

Returns will be accepted only after verification and approval by Kanistha.

4. Return Shipping

• If the return is approved due to damage, defect, or wrong product, return shipping instructions will be provided.

• Unauthorized returns will not be accepted.

• Items must be returned in unused condition with original tags and packaging intact.

5. Refund Policy

• Once the returned item is received and inspected, refunds will be processed.

• Refunds will be issued to the original payment method only.

• Refund processing time:

  • 7–10 business days after return approval

• Bank or payment gateway delays are beyond our control.

6. Replacement Policy

• If eligible, customers may choose replacement instead of refund, subject to stock availability.

• If the replacement product is unavailable, a refund will be processed.

7. Non-Refundable Items

The following are non-refundable:

• Items purchased during sale or promotional offers (unless damaged or defective)

• Customized or altered products (if applicable)

8. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error.

• Any additional shipping costs for replacement may be communicated in advance.

9. Refund Failure or Disputes

If you have not received your refund after the stated timeline:

• Check with your bank or payment provider first

• Then contact us at kanisthaboutique@gmail.com

10. Policy Updates

Kanistha reserves the right to modify this policy at any time without prior notice. Changes will be updated on the website with a revised effective date.

11. Contact Information

For all return, refund, or cancellation requests, contact:

Email: kanisthaboutique@gmail.com

Business Name: Kanistha – The Soul of Fashions