Shipping Policy

Kanistha – The Soul of Fashions

Effective Date: 01-Dec-2025

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Kanistha – The Soul of Fashions (“Kanistha”, “we”, “our”, “us”) through our website, Instagram, WhatsApp, or other sales channels.

1. Shipping Coverage

• We currently ship only within India.

• There are no restricted locations; delivery is subject to courier serviceability of the PIN code.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders are processed all days, including weekends and holidays.

• During high-demand periods, processing may take slightly longer.

3. Shipping Partners

We use reliable third-party courier services, including:

• India Post

• DTDC

Courier partner selection depends on delivery location and service availability.

4. Estimated Delivery Timeline

Estimated delivery times may vary based on location and courier operations:

• Within Kerala: 5–7 working days

• Outside Kerala (within India): 10–15 working days

Delivery timelines are estimates and not guaranteed.

5. Shipping Charges

• Free shipping within Kerala

• Outside Kerala: Shipping charges apply and are calculated based on delivery location and courier rates

• Applicable shipping charges, if any, will be communicated at the time of order confirmation

6. Cash on Delivery (COD)

• Cash on Delivery (COD) is not available

• All orders must be prepaid through available online payment methods

7. Order Tracking

• Automated tracking links are not provided

• Shipment updates will be shared manually via WhatsApp upon dispatch, where possible

8. Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate and complete shipping details

• If delivery fails due to incorrect address, unreachable contact number, or customer unavailability, the package may be returned to origin (RTO)

• In case of RTO:

  • Re-shipping charges, if applicable, must be borne by the customer

  • Refunds, if any, will be processed after deducting shipping costs

9. Damaged or Lost Shipments

• Customers must report damaged or missing items within 72 hours of delivery

• Complaints received after this period may not be accepted

• In case of verified damage or loss in transit, a refund will be processed as per our Return & Refund Policy

10. Force Majeure

Kanistha is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters

• Courier delays

• Strikes or government restrictions

• Technical or logistical issues

11. Contact Information

For shipping-related queries or support, contact:

Email: kanisthaboutique@gmail.com

Phone / WhatsApp: +91 80892 15563

Business Name: Kanistha – The Soul of Fashions